Aspen · Roaring Fork Valley
One number for everything technical in the house.
Most technology problems are not hard. They are just nobody's job. Ajax MS takes the whole of it — networks, devices, subscriptions, installers and the arguments between them — and makes it one relationship with one number.
What a concierge actually does
When the WiFi drops during a call, the honest answer is usually that no single company owns the problem. The internet provider blames the router. The router was installed by an electrician who has moved on. The access points were added later by someone else. The television installer put a switch behind a cabinet nobody can reach. Every one of them is partly right, and none of them is going to fix it.
Ajax MS takes ownership of the whole stack. We document what is in your property, who installed it and how it is meant to work, so that when something breaks there is no diagnosis phase — we already know what is there. Most issues are resolved remotely, often before you have finished describing them.
Working with everyone else
A large part of this job is dealing with other people on your behalf. Comcast and the fibre providers. The integrator who installed the Control4 system. The alarm company, the AV company, the person who set up the printer four years ago. We hold those conversations so you do not have to, and we sit on hold so you do not have to either.
We are equally happy inheriting a system somebody else built. We will tell you honestly what is worth keeping and what is quietly costing you money.
What it feels like when it works
Nothing. That is the entire point. The measure of this service is not how quickly we answer — though members reach a person, not a queue — it is how rarely you need to call at all. Systems are monitored, firmware is kept current, certificates and subscriptions are renewed before they lapse, and the failures that would have become your Saturday afternoon are handled on a Tuesday while you are out.
Scope
What this covers.
Covered by membership rather than billed by the hour. Every property is surveyed individually — this is the range of work it covers. On-site attendance is included from the Priority tier upward.
- Single point of contact for all household technology
- Remote troubleshooting, usually same-day
- On-site visits across the Roaring Fork Valley
- Full inventory and documentation of your systems
- Liaison with internet providers, integrators and vendors
- Device setup, replacement and migration
- Printer, scanner and peripheral support
- Subscription, licence and warranty tracking
- Guest and staff onboarding for second homes
- Handover documentation for property managers
Related
Rarely on its own.
These overlap more than they look like they do. A camera problem is usually a network problem, and a network problem is usually a security problem waiting to happen.
Smart Home Systems
Control4, Sonos, lighting, cameras and automation, kept working long after the installer has moved on.
Managed WiFi & Networks
Business-grade networks that reach the guest house, the garage and the gate. Monitored, not just installed.
Cybersecurity & Network Protection
Firewalls, device protection, backups and monitoring, sized for a household or a small business rather than a bank.
Questions
Common questions.
The things people ask us most often, answered without the marketing. If yours isn't here, phone and ask.
What is a technology concierge?
A technology concierge is one company that takes responsibility for every piece of technology in a property, instead of you holding relationships with a dozen vendors. Ajax MS documents what is installed, monitors what can be monitored, deals with the internet provider and the installers on your behalf, and answers the phone when something stops working. One number, one monthly fee.
Who looks after the technology in a second home in Aspen?
Ajax MS does, for a limited number of properties across the valley. For a house occupied a few weeks a year the job is a different one: systems monitored while nobody is there, alerts that reach a caretaker rather than an owner two time zones away, decisions made without you, and everything woken and tested before you land.
My internet provider says the problem is my router. Who is right?
Usually both and neither, which is exactly the problem. The provider is responsible to the point where their line enters the building; everything past it belongs to whoever installed it, and that is often three different companies. We take ownership of the whole chain, so there is nobody left to pass you along to.
Can you look after a house we only visit a few weeks a year?
Yes — a large share of the properties we support are second homes. Systems are monitored while you are away, alerts reach a caretaker who can act on them, and everything is woken, updated and tested before you land, so the first afternoon of a holiday is not spent resetting a router.
Do you work with our existing installers and property manager?
Yes, and it is a large part of the job. We hold the conversations with integrators, alarm companies, AV installers and internet providers so you do not have to, and we give property managers and caretakers the documentation and access they need. You stay the client; we do the chasing.
How quickly do you respond?
Members reach a person rather than a queue, and most issues are resolved remotely the same day because we already know what is installed at your property. Urgent problems go to a 24/7 support line. On-site visits across the valley are generally same-day or next-day.
Tired of being your own IT department?
Membership is capped at 250 clients. Tell us about the property and we'll tell you honestly whether we're the right fit.
Get in touch
Tell us about
the property.
- Call
- (970) 279-1222
- [email protected]
- Office
- 312 Aspen Airport Business Center, Ste B
Aspen, CO 81611 - Hours
- Weekdays 9:00am – 5:00pm · 24/7 member support line