Limited to 250 clients
Membership, not a call-out fee.
Ajax MS works on membership because the alternative — billing by the hour — makes people hesitate before calling, and the problems that go unreported are the ones that turn expensive. One monthly fee, everything included at your tier, no clock running.
The three tiers
01
Essential
Apartments, smaller homes and one-office businesses
Unlimited remote support for the technology you already have, with someone who knows what is installed before you call.
- Unlimited remote support
- Computer, tablet and phone support
- WiFi and network troubleshooting
- Smart home assistance
- Printer and peripheral support
- Documented inventory of your systems
Remote support is unlimited. On-site visits are quoted before we travel.
Request membershipMost chosen
02
Priority
Family homes and businesses that cannot wait in a queue
Everything in Essential, plus on-site visits included and first call on the schedule when something needs a person in the room.
- Everything in Essential
- Priority scheduling
- On-site visits included
- Full smart home system support
- Network monitoring and alerting
- Vendor and provider liaison
The tier most residential members choose.
Request membership03
Concierge
Large properties, second homes and businesses with no downtime to spare
A managed relationship rather than a support line. We watch the systems, deal with the vendors, and handle the problems before they reach you.
- Everything in Priority
- Proactive system monitoring
- After-hours and weekend on-site response
- Full vendor coordination on your behalf
- Scheduled site visits and system reviews
- Property manager and staff onboarding
Suited to properties occupied part of the year.
Request membershipEvery tier is priced per property, quoted after we have walked it. What all three share is that the phone call is free: no hourly rate, no clock running, no reason to sit on a problem. On-site attendance is included from Priority upward; at Essential we quote it before we travel, so there is never a surprise invoice.
Why it's capped
Why we stop at 250.
The limit is the product. It is what makes the rest of this page true.
The promise on this site is that when you call, you reach someone who already knows your property — what is installed, who installed it, which access point covers the guest house, and what went wrong last February. That knowledge does not come from a ticketing system. It comes from a small number of engineers holding a small number of properties in their heads.
Past a certain number of clients that stops being possible, and a support company quietly becomes a call centre. So we cap membership at 250 and occasionally operate a waiting list, which is a worse business model and a much better service.
It also means we say no sometimes. If a property needs a full-time on-site technician, or the work is really a construction project rather than ongoing support, we will tell you that rather than sell you a membership that will disappoint you.
Joining
How it starts.
No membership begins with a signature. It begins with someone walking the property.
01
Survey
We visit the property, document every system, network and account, and produce a written picture of what is actually installed. Most clients have never had one.
02
Put it right
We fix what is broken, replace what is failing, consolidate the apps and accounts, and leave the network and systems in a state that can be supported properly.
03
Look after it
Continuous monitoring, proactive maintenance and a number you call. Members reach a person who already knows the property, not a queue that has to start from scratch.
Questions
Before you call.
The things people ask us most often, answered without the marketing. If yours isn't here, phone and ask.
What does Ajax MS membership include?
Ajax MS membership provides ongoing technology support for your home or business. We help with WiFi networks, smart home systems, cybersecurity, devices, printers, audio systems and everyday technology issues. Members receive priority support, remote troubleshooting and on-site service when required.
Do you provide on-site support?
Yes. Many issues can be solved remotely, but we regularly visit client homes and offices when hands-on support is needed.
Do you offer emergency or after-hours support?
Members have access to a 24/7 support line for urgent issues. Most problems can be resolved remotely, and if necessary we can arrange on-site assistance.
Is membership limited?
Yes. Ajax MS intentionally limits membership to 250 clients to maintain a high level of personal service and responsiveness. When we are at capacity we operate a waiting list.
How much does membership cost?
Membership is priced per property, because a two-bedroom apartment and a 12,000 square foot house with three outbuildings are not the same job. We survey the property first, then quote a fixed monthly fee against one of three tiers. Calling us never costs extra.
Can you take over systems installed by someone else?
Yes, and we usually do. Most properties we take on have equipment from several different installers. We document what is there, tell you honestly what is worth keeping, and bring the whole of it under one point of contact.
Ready to hand it over?
Tell us where the property is and what's installed. The survey is how we find out whether membership is the right answer for you.
Get in touch
Tell us about
the property.
- Call
- (970) 279-1222
- [email protected]
- Office
- 312 Aspen Airport Business Center, Ste B
Aspen, CO 81611 - Hours
- Weekdays 9:00am – 5:00pm · 24/7 member support line